واردات و ترخیص سفارشی

Salesforce knowledge is the most interesting and most popular feature today. I am here to share with you some of the key steps to Import Articles into Salesforce Knowledge, but before I do that, let me ask you a question.

Salesforce Article Management.

Salesforce knowledge is the most interesting and most popular feature today. I am here to share with you some of the key steps to Import Articles into Salesforce Knowledge, but before I do that, let me ask you a question. In your organization today, how many times that you search for a relevant piece of information? It may be an article, a FAQ, or a tutorial to solve a specific type of customer problem. How many times you are not able to find that information because it is buried either in your hard drive, emails, or somewhere else?  For these kinds of challenges,  Salesforce Knowledge will play a tremendous role to help address these challenges. So,  with this context let me jump into the process of Article import into Salesforce Knowledge.

Below are four key steps to Import Articles into Salesforce Knowledge